What information we collect about you
We collect information about you when you provide it to us and when you use our Services.
Information you provide us
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Content you provide through our websites and store: You may request for information about our tools in our websites. We will ask you to fill out a form with personal data so we can respond to your request and to send you promotions of our related products and services. The fact that you do not introduce the personal data that appear as obligatory in the form could originate that we cannot attend your request of information properly.
Information you provide through Wiris Quizzes Training online Campus: If you enroll in Wiris Quizzes Certification to show your understanding and effective use of Wiris Quizzes or if you perform any of our training courses you will be asked to register in a specific course in a Moodle administered by WIRIS. We collect the necessary personal data to register you as a user, as well as all the data you decide to add, including your answers and marks. We will share the validity of your Certification with third parties if they explicitly ask us about it, but we won't share any other information.
Content you provide through our products: Some of our products will ask you for your license so we can use the fully features. Some of our products will also ask you for contact details so we can send you marketing information if you give us your consent.
Information you provide through our support channels: You may choose to submit information regarding a question or a problem you are experiencing with a Service to our support channels. You will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including using our products, browsing our websites, or asking for support.
Content you provide through our products and demos: Our services record certain requests and transactions in log files and in our cloud service. We record your IP, referrer metadata and other usage statistics. This log data is used for operating our Services, troubleshooting, statistics, analytics, quality assurance, and to monitor system security and can be analyzed to that end. We can publish anonymous statistics under the condition that no personally identifiable information can be derived from such statistics.
Content you provide through our websites and store: When you visit specific pages from our websites, we collect anonymous data about your interaction so we can improve content and our usability issues.
Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer and Edge, “Private Browsing” in Firefox and Safari etc.).
You can limit, block or delete cookies using your own browser.
If you edit cookies' settings, we cannot guarantee the correct operating of the website and its functions.
Besides cookies, we use third party technologies. We use these tools to measure and improve the website content and to inform, optimize and present ads based on past visits to our websites. These tools and technologies obtain and analyze information, such as cookies, in an aggregated and anonymous manner. These cookies do not record any information that could identify a person.
Google Ads: this tool helps us publishing our ads to meaningful audiences based on the visits to our websites
Google Analytics, Hotjar: these cookies help us understand and improve our users’ experience of our websites
Google Tag Manager: a technical solution for managing the cookies detailed on this page
We collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only when:
We need it to provide you the Services, including to operate the Services and provide customer support;
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for license control, troubleshooting, statistics, analytics, quality assurance, and to monitor system security;
You give us consent to do so for a specific purpose. We only request consent for marketing communications.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
Do we share the information we collect?
No. We don’t share the information we collect about you with third parties. We are not in the business of selling information about you to advertisers or other third parties. There are some data, though, we are obliged to share as we rely on other companies and tools to fulfill our Services. All our providers ensure the confidentiality and integrity of data with industry best practices. In any case, all shared data is strictly required for the activity to be done.
When you purchase a product your payment information is shared with our secure payment providers, Stripe and Sage Pay.
When you purchase a product your billing information is kept in our Customer Relationship Manager tool servers, SalesForce.
When you contact us with a support request your contact details and support requests are kept in our Support Ticketing tool, Zendesk.
When you use our products we keep the data we collect in our data hosting providers, Amazon and Google.
How we store and secure the information we collect
Information storage and security
We use Amazon and Google data hosting service providers to host the information we collect automatically when you use the Services. The information you provide to us for marketing and support purposes is managed by leading Support Ticketing (Zendesk) and Customer Relationship Manager (Salesforce) systems. All of them ensure the confidentiality and integrity of data with industry best practices.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will delete your information.
Marketing information: We retain information about your marketing preferences for a reasonable period of time from the dateyou last expressed interest in our Services.
Billing information: If you are a Customer, we will keep your economic information (e.g. invoices, account entries) at least during the times set by the regulations.
Wiris Quizzes Training online Campus: We retain your user account in our Moodle and all the content you decided to add for a reasonable period of time from the date you finished your certification.
Any other information: Our services record certain requests and transactions in log files and in our cloud service. We retain these logs for a reasonable period of time in terms of its needs of analysis depending on their purpose: troubleshooting, statistics, analytics, quality assurance, monitor system security…
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information, or to request the deletion or restriction of your information. You can exercise your right contacting us as provided in the Contact Us section below to request assistance. For specific information, you can also exercise your right as explained below.
Your request and choices may be limited in certain cases: for example if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep. This applies, for example, to information we collected automatically when you used the services. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
User account in our websites: You can easily modify or delete your user account from the website. To do so, login and click Delete or Modify. You can also contact us as provided in the Contact Us section below. In case of deletion, though, your payment and billing information will be kept during the times set by the regulations.
Wiris Quizzes Training online Campus: You can modify or completely delete your user account and all the related content in Wiris Quizzes Training online Campus just by contacting us as provided in the Contact Us section below.
Contact details for marketing communications: You may opt out of receiving marketing communications from us by using the unsubscribe link within each email or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. You can update your information contacting us as provided in the Contact Us section below.
Any other information you provided us: Contact us as provided in the Contact Us section below.
Updating your Information - Contact Us
At any time, you have the right to access, modify or request deletion of the information we have about you, by contacting us at firstname.lastname@example.org, or the address stated below:
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